Deliver 24/7 Support with AI-Powered Customer Service Solutions from LOQL
Deliver exceptional customer experiences at scale with AI-powered support from LOQL. Our customer support automations never sleep, never gets frustrated, and consistently provide accurate, helpful responses to your valued customers and clients.
Our AI automated customer support solutions are:
- Always available 24 hours a day/ 7 days a week
- Have a 3 second average response time
- Offer a 97% resolution rate
- Offer a 70% cost reduction to business
AI Automated customer support is revolutionising the way businesses interact and provide information to their customers. LOQL are experts in designing and deploying all manner of customer support automations including WhatsApp automations, voice agents, AI customer service, AI helpdesks, 24/7 support system automations, customer support automation, AI chatbot support, virtual support agents, and multi-channel support Integrations, specifically developed for your business’s needs.
Transform Your Support with LOQL’s Next-Generation Customer Support Capabilities
Intelligent Conversational AI
Advanced natural language processing that understands context, intent, and emotion to provide human-like conversations that build customer satisfaction and loyalty.
Omnichannel Integration
Seamlessly connect across email, chat, social media, phone, and messaging platforms with consistent service quality and conversation continuity everywhere.
Dynamic Knowledge Base
AI that learns from every interaction, continuously updating its knowledge base and improving responses based on your products, services, and customer patterns.
Instant Issue Resolution
Resolve common inquiries instantly with access to customer data, order history, and automated workflows that can process refunds, updates, and more.
Smart Escalation
Intelligent routing that knows when to escalate complex issues to human agents, providing complete context and suggested solutions for faster resolution.
Real-Time Analytics
Comprehensive insights into customer sentiment, common issues, resolution times, and satisfaction scores with actionable recommendations for improvement.
LQL’s AI Customer Support Automations have endless capabilities and can offer support in the some of the following areas for most businesses:
FAQ & Information
Instant answers to product questions, policies, procedures, and company information
Order Management
Order tracking, status updates, modifications, cancellations, and shipping inquiries
Billing & Payments
Payment processing, invoice questions, billing disputes, and account management
Technical Support
Troubleshooting guides, setup assistance, and technical issue diagnosis
Returns & Exchanges
Return processing, exchange requests, refund status, and warranty claims
Account Services
Profile updates, password resets, subscription changes, and account security
Appointment Booking
Schedule management, booking confirmations, reminders, and rescheduling
Feedback Collection
Customer satisfaction surveys, review requests, and complaint handling
Automated Customer Support with a Measurable Business Impact
See immediate improvements in customer satisfaction and operational efficiency with:
- 85% Increase in customer satisfaction scores
- 70% Reduction in support costs
- 90% Faster response times
- 24/7 Continuous availability
The Benefits for Your Business
- Reduce operational costs by automating repetitive support tasks
- Increase response speed and accuracy
- Improve customer experience and loyalty
The Implementation Process of our Customer Support Automations
1. Assessment & Strategy
We analyse your current support processes, customer data, and specific needs to design the optimal AI solution
2. Custom Development
LOQL build and train your AI support system using your knowledge base, brand voice, and customer interaction history
3. Integration & Testing
Seamlessly integrate with your existing systems and conduct thorough testing to ensure optimal performance
4. Launch & Optimisation
LOQL deploy your AI support system and continuously monitor, refine, and optimize based on real customer interactions
Are you ready to Revolutionise Your Customer Support with LOQL?
Don’t get left behind! Join thousands of companies already delivering exceptional customer experiences with AI-powered customer support. Let LOQL transform how you interact with your customers with our bespoke customer support automations specifically developed for your business’s needs.