Agentic AI refers to autonomous AI systems that can independently set goals, make decisions, and perform actions with limited human intervention. Unlike traditional AI that only responds to prompts, agentic AI is proactive and goal-oriented, capable of complex, multi-step tasks by using tools and collaborating with other agents to achieve objectives.
Archives: FAQs
What if my internet goes down?
The Voice AI Agent service is hosted in the cloud, so its operation is independent of your local office internet connection. Calls are processed remotely, meaning your business communications remain active even if your office Wi-Fi fails.
Is the service secure and reliable?
Yes. We use enterprise-grade, UK-based infrastructure with robust data protection measures in place, ensuring high uptime and compliance with relevant data security standards. Your data and your customers’ data are handled with the utmost care.
Is there a risk of the voice agent giving out incorrect information?
The AI operates within the scripted parameters and knowledge base we build for you. It will only provide information it has been explicitly authorised to give. All call transcripts are recorded and available for review, allowing you to monitor performance and make corrections to the knowledge base if needed.
What is the typical cost?
We offer flexible pricing models, typically based on a monthly subscription with a one-time setup fee. This is significantly more cost-effective than hiring a full-time receptionist and provides 24/7 coverage. Please request a personalised quote for accurate pricing.
How are appointments added to my calendar?
The AI Agent has live, two-way access to your calendar. When booking an appointment, it checks your availability in real-time, offers suitable slots to the caller, and once confirmed, creates the calendar event directly. It will also sync this data to your CRM if integrated.
What systems can it integrate with?
Our agent seamlessly integrates with popular calendar systems like Google Calendar and Microsoft Outlook, as well as a wide range of CRM and practice management platforms. Please contact us to discuss your specific software requirements.
Can it understand strong regional accents?
The underlying AI is trained on a vast dataset of diverse UK accents and generally performs well. However, very strong regional accents or poor line quality can occasionally pose challenges. The system is continually learning and improving, and any misunderstandings are handled gracefully by asking the caller to repeat themselves or by escalating the call.
What makes Loql’s AI consulting approach different from other agencies?
Unlike generic consulting firms, we specialise in AI automation for medium to large-scale businesses. We combine deep technical expertise with practical business understanding, ensuring our recommendations are both innovative and immediately actionable for businesses of your size. In addition, the Loql model is to Systemise Business Operations prior to implementing our AI solution or roadmap for your business for effective deployment.
How can Loql help my business develop an AI strategy?
We provide comprehensive AI strategy consulting that begins with understanding your business goals and current processes. Our experts conduct thorough assessments, identify AI opportunities across your operations, and create a tailored roadmap for implementation that aligns with your budget and timeline.
